Platform

Controls for production-grade agent work

The platform model centers on reviewability: agents should act within defined limits, record why work was routed, and surface uncertain cases to human owners.

Guardrails

Permission scopes, tool access limits, data boundaries, confidence thresholds, and escalation policies.

Observability

Queue status, agent decisions, review counts, response quality, turnaround time, and exception analysis.

Human Review

Approval queues, sensitive-case routing, supervisor dashboards, and audit-ready decision histories.

InputsForms, emails, documents, chats, calls, portals

Agent LayerClassification, extraction, summarization, routing, drafting

ControlsPolicies, thresholds, approvals, audit records

OutputsTickets, updates, reports, customer responses, escalations